Airtel Celebrates Customer Day

Bhubaneswar: Bharti Airtel, a prominent telecommunications service provider in India, recently observed Customer Day at all its office locations nationwide. On this occasion, employees in non-customer facing roles stepped into the frontline to directly engage with customers, temporarily leaving their usual responsibilities aside.

Staff members across all Airtel offices collaborated with home delivery engineers, fiber executives, and retail teams, spanning from senior leadership to junior managers. This initiative is part of Airtel’s commitment to customer obsession, aiming to foster deeper understanding and connection with customers. By immersing employees in direct customer interactions, Airtel seeks to gain valuable insights into customer perspectives, concerns, and suggestions.

The company expects that Customer Day will offer employees a fresh perspective and instill a culture of customer-centricity throughout the organization, enhancing engagement and innovation across diverse functions.