TPSODL To Ensure Continuous And Reliable Power Supply During Summer
Berhampur: TP Southern Odisha Distribution Ltd (TPSODL), a collaboration between Tata Power and the Government of Odisha, is geared up to ensure uninterrupted and reliable electricity supply during the upcoming summer season. With an anticipated peak demand of 820 MW, the company has undertaken various measures to tackle potential challenges arising from expected heatwave conditions.
Proactive Monitoring through Technological Deployment: TPSODL has established round-the-clock monitoring and operation of its distribution networks for the summer season, utilizing centralized (PSCC) and decentralized control centers (APSCC) located in Berhampur, Jeypore, Rayagada, and Bhanjanagar circles.
The centralized 24 x 7 Power System Control Centre (PSCC) will oversee and monitor 33kV feeders, PSS, and 11kV feeders for efficient operation. To ensure operational continuity, 24×7 power backup provisions have been made at the Central Control Room and PSCC. Additionally, the PSCC is equipped with dedicated mobile numbers for effective communication with respective circles, along with a Management Information System (MIS) for timely information dissemination to all stakeholders.
Prompt Customer Services and Support: With a focus on efficient customer service, the company has deployed approximately five thousand personnel to guarantee reliable power supply. A dedicated Back End Follow-up Desk (BFD) will be established for all shifts to enhance operational efficiency. TPSODL has introduced SMS alerts to promptly notify consumers in all six circles about outages and has implemented a Call Back option during peak call times.
The company plans to communicate outages via SMS, press releases, TV scrolls, and its social media desk. TPSODL also provides outage information in multiple languages through social media platforms and has established 814 Fuse Call Centers to efficiently attend to fuse call complaints through the FCC 2.0 mobile application. Sub-Division wise night breakdown teams are deployed to promptly address 33kV & 11kV Breakdowns, and the number of call center agents has been increased during peak hours and nighttime to handle No Current complaints efficiently.
Proactive Maintenance and Network Augmentation: Apart from regular maintenance tasks, the company has conducted maintenance on over 80% of Primary Substations (PSS), 33KV Feeders, and 11KV Feeders, covering both urban and rural areas. Maintenance work on critical infrastructure, including 251 primary substations (PSS), 4,137 Ckm of 33KV feeder lines, and others, has been completed.
Additionally, TPSODL has deployed 205 Tree Pruners across 19 Divisions for effective tree trimming and regularly conducts Thermo Scanning for the Primary Substations (PSS) and Urban Feeders to maintain optimal performance. Measures such as conductor augmentation and the implementation of Sectionalizers, Auto-reclosures, and Fault Passage Indicators have been taken to enhance feeder reliability.
Ensuring Safety and Well-being: TPSODL ensures the safety and well-being of its employees by equipping maintenance crews with ample potable water bottles and summer caps for protection against the heat. Safety preparedness programs have been conducted among TPSODL BA employees to ensure a secure work environment.
Load Forecasting: Load forecasting is critical for ensuring reliable power supply, and TPSODL utilizes past load growth patterns and expected demand increase to accurately forecast demand, enabling cost-effective planning for consistent power delivery to consumers.
Mr. Amit Garg, CEO of TPSODL, stated, “We at TPSODL are committed to ensuring uninterrupted and reliable power supply, especially during the demanding summer season. Our focus on prompt customer service and support, along with proactive maintenance, underscores our dedication to meeting the needs of our consumers. Together, we are ready to serve our communities with dependable power supply and unwavering commitment.”
To align with summer power demands and enhance operational safety, the company has fostered a culture of safety, including implementing training programs for all employees on heat stress management and first aid awareness to mitigate operational risks effectively.
